If you are a potential homebuyer and are in search of a direct lending service in America, then Zillow Home loans is the mortgage company for you. Zillow is America's biggest online real estate platform, and they have recently bought a mortgage business to open their own lending platform.

You get mortgage and interest rate calculators on their official website to help estimate the amount you could afford to spend on buying a new home.

First, you have to fill out a short questionnaire on their website to tell about your budget, income, and home buying process you prefer.

Next, an experienced loan officer at Zillow Home loans would contact you and make the entire purchase and refinance process easier for you. Things to keep in mind are that you are not tied to any obligation of taking a Zillow mortgage, and this process does not affect your credit score.

Basic Information

Zillow initially started in 2004 in its headquarters in Seattle, Washington. But they purchased a home loan department in early 2019. At present, Zillow Home Loans is licensed in 43 states. The following states do not have Zillow Mortgage Loans:

  • New Jersey
  • Maine
  • Hawaii
  • West Virginia
  • New York
  • Vermont
  • Wyoming

The physical branches of Zillow Home Loans are present in the following 10 states:

  • Arizona
  • California
  • Kentucky
  • Missouri
  • Montana
  • Nevada
  • New York
  • Tennessee
  • Texas
  • Washington State

But the borrowers who live in a state where a branch is not located can also work with Zillow Home Loans, not physically but online or through the phone. The basic mission of Zillow is to offer an easier streamlined mortgage experience to their customers. Zillow offers the following loans:

  1. 15-year fixed-rate mortgage
  2. 30-year fixed-rate mortgage
  3. 5/1 adjustable-rate mortgage
  4. 7/1 adjustable-rate mortgage
  5. VA loan
  6. FHA loan
  7. Jumbo loan
Minimum Credit score

580 FHA

680 Conventional

620 VA

640 USDA

Minimum down payment

0% VA


3% Conventional

3.5% FHA

Loan Types





Pros & Cons

Zillow Home Loans is famous for offering a variety of loan options with refinancing options and competitive interest rates.

  • You can get qualified for a new home even before selling the old one
  • To refinance your home, you can choose from government-backed or conventional loans
  • It is much easier to buy a home using the Zillow Offers platform
  • The official website does not tell you about the rates and fees
  • There is no online application form on the website. You have to contact a loan officer in order to apply for the mortgage
  • Most lenders require a lower credit score for conventional financing. But with Zillow Home Loans, you need a higher score

Loan Types

Zillow offers the following loan types:

  • Conventional loans with 3% down payment through Fannie Mae and Freddie Mac
  • Federal Housing Administration (FHA)
  • Department of Veterans Affairs (VA) loans for military borrowers with no down payment mortgages
  • U.S. Department of Agriculture (USDA) loans that are for people with low to moderate-income with no down payments and to wish to buy a home in rural areas

How Can You Qualify?

Not everyone can get a Zillow Home Loan. Here is a breakdown of the requirements which must be fulfilled in order to get a Zillow Home Loan:

  • For conventional loans, you need a minimum of a 3% down payment. If you are going for a conventional loan and your down payment is not greater than 20%, then you also have to pay for private mortgage insurance( PMI). The PMI adds up to your monthly mortgage payment.
  • For FHA loans, you need a minimum of 3.5% down payment. You also need FHA mortgage insurance.
  • If you are a veteran or a military member, then you need no down payment or mortgage insurance in order to get VA loans. You would only have to pay a funding fee for VA.

Rates & Fees

Many mortgage lenders advertise each and every detail about their fees and rates online, but Zillow Home Loans isn't that transparent. To know about rates and get the right information, you have to speak directly to a loan officer.

Conventional loans are offered with 15, 20, and 30-year fixed-rate options, while for FHA and VA, it is 15 and 30 years.

Zillow Home Loans also offers a first-time homebuyer option. It includes conventional loans with a credit score of at least 680 and a minimum down payment of 3%. FHA loans are also offered for a similar category with a minimum credit score of 580 and a down payment requirement of 3.5%. For a VA loan, a credit score of 620 is required by the military homebuyers. USDA requires a credit score of 640 in most cases.


Zillow Home Loans has a good reputation with the customers and high scoring with the reviewers. The overall review score of Zillow is:

  • Affordability: 3/5
  • Borrower experience: 4.7/5
  • Availability: 4.8/5

Better Business Bureau designates Zillow Home Loans as an accredited business and has given them an A+ rating.

Zillow Home Loans has an A+ rating from the Better Business Bureau and is designated as an accredited business.

On Trustpilot, the company has a score of 4.3 out of 5 as it receives mostly positive reviews from its customers.

The customers are satisfied with the mortgage rates of Zillow Home Loans, and here are a few samples to tell about their satisfaction:

Though it is really hard to find any negative reviews, here are a couple of them:

Zillow Home Loans offer flexibility in their loan options. The mortgage options are limited as they only include conventional, VA, USDA, and FHA loan products, but the reviews are almost always positive for Zillow Home Loans. Customers are pleased with their overall experience with Zillow as they are able to save on rates and fees.


Zillow Home Loans has a really good reputation with the customers. The people think it is reliable and the right mortgage option. But the biggest drawback is that you cannot determine whether you can afford Zillow or not beforehand since the website does not disclose the rates and fees.

So, to choose Zillow, you have to contact a loan officer and get the required details. Most of the other things seem to go well with the customers.

Advertising Disclosure

The information shared through this website is based on our team’s personal judgements and views. We use our own comparisons to assign values, which are not intended to reflect a certain benchmark of precision. To keep our website free for use, we accept referral fees from various service providers, which have the potential to influence their respective appointed scores. A third party’s participation on toploansadviser.com is not an indication of endorsement. The information and vendors which appear on this site is subject to change at any time.The site does not include all companies offering loan products or all available loan offers.

Jessica Cotzin

Jessica Cotzin

Jessica Cotzin is our resident small business and personal loans whiz. She is a skilled writer with a bachelor’s in journalism from Florida Atlantic University, providing information to her readers on the loans industry and personal finance.

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